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Disputed invoice — calm reply
Free professional email template when a client disputes an invoice. Acknowledges the issue and proposes a clear next step.
Subject
Re: invoice [Invoice #] — let's resolve this
Body
Hi [Client name], Thanks for flagging the concern on invoice [Invoice #] ([Amount]). I've reviewed [brief note: line item / scope / hours]. Here's what I propose: [proposed fix — credit, revised invoice, or call]. If that works, I'll send an updated invoice today. If not, let's hop on a 15-minute call this week. Best, [Your name]